Zendesk

Live 43 Actions

Zendesk connector for AI agents

Connect your AI agent to Zendesk with 43 production-ready actions via MCP, A2A, or API. Managed auth and built-in security.

Customer Support CRM

Start Free Book Demo Read Docs

StackOne AI Agent Actions
for Zendesk.

43 production-ready actions for your agent to do more on Zendesk.

Book a Demo Read Docs

43 Actions

List Brands - Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Get Brand - Retrieve complete details for a single brand by its numeric Zendesk ID

Create Brand - Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update Brand - Update one or more properties of an existing brand by its ID

Delete Brand - Permanently delete a brand from the Zendesk account by its ID

List Groups - Retrieve a paginated list of all agent groups in the Zendesk account

Get Group - Retrieve complete details for a single agent group by its numeric Zendesk ID

Create Group - Create a new agent group for organizing ticket routing and agent assignment workflows

Update Group - Update the name, description, or visibility of an existing agent group by its ID

Delete Group - Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

List Organizations - Retrieve a paginated list of all organizations in the Zendesk account

Get Organization - Retrieve complete details for a single organization by its numeric Zendesk ID

Search Organizations - Look up organizations by external ID or name using case-insensitive exact matching

Create Organization - Create a new organization to group end users and control ticket visibility and routing

Update Organization - Update one or more properties of an existing organization by its ID

Delete Organization - Permanently delete an organization from the Zendesk account by its ID

Search - Search Zendesk tickets, users, organizations, and groups using Zendesk's powerful query string syntax with filters, operators, and wildcards

List Tags - Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Search Tags - Autocomplete search for tags by name prefix to find registered and recently used tags

Count Tags - Get an approximate total count of all tags in the Zendesk account

List Ticket Tags - Retrieve all tags currently applied to a specific ticket by its ID

Add Tags To Ticket - Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Set Ticket Tags - Replace all existing tags on a ticket with a new set of tags

Remove Tags From Ticket - Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision protection

List Ticket Attachments - Retrieve all file attachments across every comment on a specific ticket

Get Ticket Attachment - Retrieve metadata and download URL for a specific attachment by its attachment ID

List Ticket Comments - Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

Get Ticket Comment - Retrieve a specific comment from a ticket's conversation thread by ticket ID and comment ID

List Tickets - Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Get Ticket - Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create Ticket - Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and custom fields

Update Ticket - Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

List Ticket Types - Retrieve the four built-in Zendesk ticket type classifications as a static list

Get Ticket Type - Retrieve the details of a specific Zendesk ticket type by its type ID string

List Triggers - Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Get Trigger - Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search Triggers - Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create Trigger - Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update Trigger - Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully replaced, not merged)

Delete Trigger - Permanently delete a trigger from the Zendesk account by its ID

List Users - Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Get User - Retrieve complete profile details for a single Zendesk user by their numeric user ID

Get Current User - Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Falcon

Make your Zendesk agents perform.

Every Zendesk action runs on Falcon.

Falcon, StackOne's execution engine, makes your agents fast, accurate, and reliable.

Explore Falcon Engine

StackOne Defender

88.7% attack detection accuracy.

Built in the StackOne platform.

StackOne Defender scans and classifies every Zendesk payload before it reaches your agent, with precision and latency no other solution can match.

Tool Call Defense Performance 10 Real Attack Examples

StackOne Platform

Do More, Build Less.

Managed Integration Infrastructure for Zendesk AI Agents.

Connectors & Actions

200+ Connectors. 10,000+ Actions.

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Managed Authentication

Pre-built authentication UI.

Enterprise-Ready

Enterprise-Ready architecture.

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."

Barbry McGann, SVP at Workday Ventures

Customers

Product Teams Love Building with StackOne.

IAM Permissions API

Case Study How Drata Broadened User Access Review Integrations through StackOne

Connectors for workflow builders

Case Study Introist uses StackOne to Launch New Enterprise-Grade Integrations and Expand Automation for HR Teams

Agentic Connectors

Case Study How Popp Built a Recruitment AI Agent with Enterprise ATS Integration in Weeks

Scroll to explore

Resources

Learn How to Improve Agentic Performance.

Agentic Context Engineering: Why AI Agents Kill Their Own Context Windows

AI agents exceed their context windows without knowing it. Six failure patterns and seven survival architectures for agentic context engineering.

15 min

MCP Code Mode: Keeping Tool Responses Out of Agent Context

Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.

11 min

Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery

Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.

10 min

More integrations