Freshdesk

Live 71 Actions

Freshdesk connector for AI agents

Connect your AI agent to Freshdesk with 71 production-ready actions via MCP, A2A, or API. Managed auth and built-in security.

Customer Support Communication

Start Free Book Demo Read Docs

StackOne AI Agent Actions
for Freshdesk.

71 production-ready actions for your agent to do more on Freshdesk.

Book a Demo Read Docs

71 Actions

List Agents - Retrieve a list of all agents in Freshdesk

Get Agent - Retrieve a specific agent by ID

Get Authenticated Agent - Retrieve the currently authenticated agent's profile

Create Agent - Create a new agent in Freshdesk

Update Agent - Update an existing agent in Freshdesk

Delete Agent - Delete an agent from Freshdesk

Search Agents - Search for agents by name or email using autocomplete

List Canned Response Folders - List all canned response folders

Get Canned Response Folder - Retrieve a specific canned response folder and its responses

Get Canned Response Folder Responses - Retrieve detailed canned responses in a folder

Get Canned Response - Retrieve a specific canned response by ID

Create Canned Response Folder - Create a new canned response folder

Update Canned Response Folder - Update an existing canned response folder

Create Canned Response - Create a new canned response in Freshdesk

Update Canned Response - Update an existing canned response in Freshdesk

List Companies - Retrieve a paginated list of all companies in Freshdesk

Get Company - Retrieve detailed information about a specific company by its ID

Create Company - Create a new company in Freshdesk

Update Company - Update an existing company in Freshdesk

Delete Company - Permanently delete a company from Freshdesk

Search Companies - Search companies by name using autocomplete

List Company Fields - Retrieve all company fields configured in Freshdesk

List Contacts - Retrieve a paginated list of contacts

Get Contact - Retrieve a single contact by ID

Create Contact - Create a new contact

Update Contact - Update an existing contact

Delete Contact - Soft delete a contact

Restore Contact - Restore a previously deleted contact

Search Contacts - Search contacts by keyword using autocomplete

List Contact Fields - Retrieve all contact fields configured in Freshdesk

List Ticket Conversations - Retrieve all conversations for a specific ticket

Create Reply - Reply to a ticket

Create Note - Add a note to a ticket

Update Conversation - Update the body of an existing conversation

Delete Conversation - Delete an existing conversation

Forward Ticket - Forward a ticket to external email addresses

List Groups - Retrieve a paginated list of all agent groups in the Freshdesk account

Get Group - Retrieve details of a specific group by its ID

Create Group - Create a new agent group for ticket assignment and escalation

Update Group - Update an existing group's properties and membership

Delete Group - Permanently delete a group from Freshdesk

List Roles - List all roles in the helpdesk

Get Role - Retrieve a specific role by ID

List Solution Categories - Retrieve all solution categories in the knowledge base

Get Solution Category - Retrieve a specific solution category by ID

Create Solution Category - Create a new solution category in the knowledge base

Update Solution Category - Update an existing solution category

Delete Solution Category - Delete a solution category from the knowledge base

List Solution Folders - Retrieve all folders within a solution category

Get Solution Folder - Retrieve a specific solution folder by ID

Create Solution Folder - Create a new solution folder within a category

Update Solution Folder - Update an existing solution folder

Delete Solution Folder - Delete a solution folder from the knowledge base

List Solution Articles - Retrieve all articles within a solution folder

Get Solution Article - Retrieve a specific solution article by ID

Create Solution Article - Create a new solution article within a folder

Update Solution Article - Update an existing solution article

Delete Solution Article - Delete a solution article from the knowledge base

List Tickets - Retrieve a paginated list of all tickets

Get Ticket - Retrieve a single ticket by ID

Create Ticket - Create a new support ticket

Update Ticket - Update an existing ticket

Delete Ticket - Permanently delete a ticket

Restore Ticket - Restore a previously deleted ticket

Filter Tickets - Search tickets using Freshdesk query language

List Ticket Fields - Retrieve all ticket fields configured in the helpdesk

List Time Entries - Retrieve all time entries across all tickets

Create Time Entry - Create a new time entry for a ticket

Update Time Entry - Update an existing time entry

Delete Time Entry - Delete a time entry

Toggle Timer - Start or stop the timer on a time entry

Falcon

Make your Freshdesk agents perform.

Every Freshdesk action runs on Falcon.

Falcon, StackOne's execution engine, makes your agents fast, accurate, and reliable.

Explore Falcon Engine

StackOne Defender

88.7% attack detection accuracy.

Built in the StackOne platform.

StackOne Defender scans and classifies every Freshdesk payload before it reaches your agent, with precision and latency no other solution can match.

Tool Call Defense Performance 10 Real Attack Examples

StackOne Platform

Do More, Build Less.

Managed Integration Infrastructure for Freshdesk AI Agents.

Connectors & Actions

200+ Connectors. 10,000+ Actions.

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

Managed Authentication

Pre-built authentication UI.

Enterprise-Ready

Enterprise-Ready architecture.

"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."

Barbry McGann, SVP at Workday Ventures

Customers

Product Teams Love Building with StackOne.

IAM Permissions API

Case Study How Drata Broadened User Access Review Integrations through StackOne

Connectors for workflow builders

Case Study Introist uses StackOne to Launch New Enterprise-Grade Integrations and Expand Automation for HR Teams

Agentic Connectors

Case Study How Popp Built a Recruitment AI Agent with Enterprise ATS Integration in Weeks

Scroll to explore

Resources

Learn How to Improve Agentic Performance.

Agentic Context Engineering: Why AI Agents Kill Their Own Context Windows

AI agents exceed their context windows without knowing it. Six failure patterns and seven survival architectures for agentic context engineering.

15 min

MCP Code Mode: Keeping Tool Responses Out of Agent Context

Anthropic's code_execution processes data already in context. Custom MCP code mode keeps raw tool responses in a sandbox. 14K tokens vs 500.

11 min

Comparing BM25, TF-IDF, and Hybrid Search for MCP Tool Discovery

Benchmarking BM25, TF-IDF, and hybrid search for MCP tool discovery across 916 tools. The 80/20 TF-IDF/BM25 hybrid hits 21% Top-1 accuracy in under 1ms.

10 min

More integrations